Knowledge Center

1.What is the difference between the Thuraya XT-PRO and the Thuraya XT-LITE?

The Thuraya XT-PRO is a feature-rich satellite phone which provides multiple supplementary functions, whereas the Thuraya XT-LITE is a scaled-down version that provides basic satellite services like calls and SMS in satellite mode.

2.What are the dimensions and weight of the Thuraya XT-PRO?

The Thuraya XT-PRO weighs 212g and measures 128 x 53 x 27mm.

3.Does the Thuraya XT-PRO support multiple languages?

The menu of the Thuraya XT-PRO supports 13 standard languages including English, Arabic, Bahasa Indonesia, Farsi, French, German, Hindi, Italian, Portuguese, Russian, Spanish, Turkish, and Urdu. There is also a separate firmware version available which supports Simplified Chinese and English.

4.What is included in the XT-PRO phone package?

The Thuraya XT-PRO phone package includes the following components: Thuraya XT-PRO satellite phone, battery, travel charger (including 4 adaptors for EU, UK, AUS, China), car charger, earphones, USB data cable, quick-start info sheet, user manual in 14 languages, support CD and accessory catalogue.

5.What applications are found on the included support CD?

The support CD which comes with every new handset contains:

1. Drivers required to connect your Thuraya XT-PRO with a PC or laptop
2. Multi-language user guide (in PDF format)
3. Software upgrader, required if there is a software upgrade released for the phone

6.I already have a Thuraya satellite phone, can I use my SIM card for the XT-PRO?

Thuraya SIM cards working in other Thuraya satellite phones will also work in Thuraya XT-PRO.

7.Can I use a GSM SIM card in the Thuraya XT-PRO?

The Thuraya XT-PRO can be used with a GSM SIM card in satellite roaming mode if the GSM operator has a roaming agreement with Thuraya. Currently Thuraya has about 360 GSM roaming partners worldwide in more than 160 countries. Please check with your local GSM SIM card provider for the latest roaming charges.

8.I’m connected to the Thuraya network but the satellite signal icon in the status bar keeps flashing. What does this mean?

If the satellite signal icon flashes, it indicates that the device has not yet received the required location information from the satellites. To rectify this, please move to a place with an unobstructed view of the sky that will allow the Thuraya XT-PRO to receive its location information.

9.What is the talk time and standby time of the Thuraya XT-PRO?

The talk time of the Thuraya XT-PRO is up to 9 hours and the standby time is up to 100 hours.

10.What is the IP55/IK05 standard?

IP and IK are international industrial standards referring to degrees of ‘ingress protection’ for electrical devices.

IP55 standard: First digit 5x. Dust-protected. Full protection against interior injurious dust. That means dust cannot harm the operation of the phone. Second digit x5. Jet water resistant. Protected against water jets from all directions. That means water projected by a nozzle cannot harm the operation of the phone.

IK05 standard: Shock proof. Phone can withstand impact of up to 0.7 joule.

11.What are the specifications of the display?

The Thuraya XT-PRO has a 2.4 inch (6.1 cm) hardened Gorilla Glass® display with 320 x 240 pixels, which makes it the biggest screen on any satellite phone.

12.What is the brightness sensor?

<p>The brightness sensor on top of the display regulates the brightness of the display according to&nbsp;ambient lighting conditions. In dark environments, the backlight of the display will be reduced,&nbsp;while backlighting will be increased in bright sunlight to provide optimal visibility. This also contributes&nbsp;to reduced battery consumption and thereby increases talk time and standby time.</p>

13.Can the display be viewed in direct sunlight?

The Thuraya XT-PRO’s combination of a glare resistant display with a high-contrast font and background of the graphic user interface greatly enhances visibility in direct sunlight.

14.Does the Thuraya XT-PRO have a navigation function?

The Thuraya XT-PRO allows you to create and manage waypoints. These can be used to navigate from a fixed location to various waypoints, showing the distance and direction to each.

In addition you can send your coordinates by SMS to another person to inform them about your location. Also, you can select your preferred navigation system and choose between GPS, BeiDou and Glonass for maximum flexibility.

15.What safety features does the Thuraya XT-PRO have?

The XT-PRO has a dedicated SOS button which is easy to use in times of distress. Even when the phone is switched off, simply press and hold the SOS button for 3 seconds. This starts the phone and triggers the emergency service (call and/or SMS) to any pre-programmed number.

16.When using the SOS or tracking function, what are the format specifications on the receiving side?

The XT-PRO sends the coordinates in the following formats:

 

• Land Voice

  Thuraya SatSleeve+

  Thuraya SatSleeve Hotspot

  Thuraya XT-PRO

  Thuraya XT-LITE

  SatSleeve for iPhone

  SatSleeve for Android

  Thuraya XT

  Thuraya XT-DUAL

  Thuraya PCO

  Thuraya Payphone

• Land Date

  Thuraya IP Voyager

  Thuraya IP+

  Thuraya IP

• Marine

  Thuraya Orion IP

  Thuraya Atlas IP

• M2M

  Thuraya FT2225

Coordinate Format

DD.ddddd

 

DD/MM/SS.ss

 

DD/MM/SS

 

DD/MM.mm

 

MGRS

 

UTM

 

Tracking

WP/F0 aaaaaaaaaaaa Lat X xx.xxxxx deg Lon X xxx.xxxxx deg Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z

WP/F1 aaaaaaaaaaaa Lat X xx deg xx’xx.xx” Lon X xxx deg xx’xx.xx” Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z

WP/F2 aaaaaaaaaaaa Lat X xx deg xx’xx” Lon X xxx deg xx’xx” Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z

WP/F3 aaaaaaaaaaaa Lat X xx deg xx.xxxxx’ Lon X xxx deg xx.xxxxx’ Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z

WP/F4 aaaaaaaaaaaa Zone xxxxx Easting xxxxx Northing xxxxx Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z

WP/F5 aaaaaaaaaaaa Zone xxx Hemisphere x Easting xxxxxx Northing xxxxxxx Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z

Coordinate Format

DD.ddddd

 

DD/MM/SS.ss

 

DD/MM/SS

 

DD/MM.mm

 

MGRS

 

UTM

 

SOS

SOS/F0 Lat X xx.xxxxx deg Lon X xxx.xxxxx deg

Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z

SOS/F1 Lat X xx deg xx’xx.xx” Lon X xxx deg

xx’xx.xx” Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z

SOS/F2 Lat X xx deg xx’xx” Lon X xxx deg xx’xx”

Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z

SOS/F3 Lat X xx deg xx.xxxxx’ Lon X xxx deg

xx.xxxxx’ Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z

SOS/F4 Zone xxxxx Easting xxxxx Northing xxxxx

Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z

SOS/F5 Zone xxx Hemisphere X Easting xxxxxx

Northing xxxxxxx Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z

SMS

73

65

71

65

72

58

Email

33

25

31

25

32

18

Possible length of user message